Policy
Shipping Policy:
Thank you for choosing One Beleaf Away Plant Studio, your certified plant nursery in the heart of North Carolina. We specialize in easy-to-grow and maintain aroids, provide plant cuttings for propagation, and curate stunning potted plant combinations.
Processing Time: Orders are processed within 3 business days, ensuring that your carefully selected plants are on their way promptly.
Shipping Rates: Enjoy free shipping on all orders within the United States. Shipping costs for orders are calculated based on weight and destination during checkout.
Shipping Methods: Our plants are ethically sourced through vetted channels, including our certified in-house collection and greenhouses in Florida and California. We partner exclusively with certified nurseries that adhere to compliance standards.
Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information. We understand the anticipation, and our tracking system allows you to follow your plants' journey from our nurseries to your doorstep.
International Shipping: At this time, we only ship within the United States. We appreciate your understanding and hope to expand our shipping options in the future.
2. FAQ (Frequently Asked Questions):
Q: Where do you source your plants? A: Our plants are ethically sourced through vetted channels, including our certified in-house collection and greenhouses in Florida and California. We are committed to supporting nurseries that share our dedication to quality and compliance.
Q: How quickly will my order be processed? A: We strive to process orders within 3 business days, ensuring your plants are on their way to you promptly.
Q: Do you ship internationally? A: Currently, we only ship within the United States. We're exploring options to expand our shipping reach in the future.
Q: Are your partner nurseries certified? A: Yes, we exclusively partner with nurseries that are certified and in compliance with industry standards. This ensures the highest quality plants for our customers.
3. Return and Refund Policy:
Refunds: We take great care in ensuring that your plants are healthy and arrive in excellent condition. However, in the event that a plant is damaged during transit and we are unable to replace it, we offer refunds. To be eligible for a refund, the damaged or incorrect items must be reported within 48 hours of delivery, along with clear photos.
Refund Criteria:
- Damage during transit that prevents the plant's viability.
- Incorrect items received.
Refund Process: Refunds will be processed promptly once we've reviewed the reported issue and confirmed eligibility. Please allow 5-7 business days for the refund to reflect in your account.
Non-Refundable Items: Please note that weather-damaged plants and shipping delays are not covered by our refund policy. We recommend reviewing your local weather conditions before placing an order, and we appreciate your understanding regarding shipping delays that may be beyond our control.
Replacement Policy: If your plant arrives damaged and is eligible for a refund, we will make every effort to replace it if stock allows. In the event that a replacement is not possible, a refund will be issued.
We appreciate your understanding and cooperation with our refund policy. If you have any questions or concerns, please don't hesitate to contact our customer service team.
4. Privacy Policy:
We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.
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